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Customer service agent - Inbound call center

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Customer Service & Sales Support
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014287 Requisition #
Thanks for your interest in the Customer service agent - Inbound call center position. Unfortunately this position has been closed but you can search our 10 open jobs by clicking here.

What do you need to be a customer service agent at Yellow Pages?

  • High school diploma
  • Between 1 and 2 years experience (experience in a call center supporting technical calls from external customers is an asset)
  • Bilingual
  • Good knowledge of Microsoft Office
  • Must be customer focused and able to work well in a fast paced dynamic environment.
  • Be able to manage stress levels in order to handle high work volumes and handle a variety of customer situations. 
  • Ability to be a quick learner and handle multiple systems, standards, products and policies efficiently. 
  • Be a strong team player, and demonstrate a professional and enthusiastic attitude. 
  • Possess strong organizational skills and be open to change management. 
  • Must be able to multi task
  • Possess strong communication skills both verbal and written
  • Ability to access a situation and take the appropriate action in a timely fashion
  • Demonstrate good judgement and be diplomatic
  • Demonstrate strong listening skills, empathy and patience
  • Demonstrate ownership of a customer’s concerns and follow up as required from start to finish  

 

Ready to join the Yellow Pages adventure as a customer service agent ? Send us your resume right now !

 

About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 229 000+ clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

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