Customer service agent - Inbound call center

What do you need to be a customer service agent at Yellow Pages?

• High school diploma
• Between 1 and 2 years experience (experience in a call center supporting technical calls from external customers is an asset)
• Bilingual
• Good knowledge of Microsoft Office
• Must be customer focused and able to work well in a fast paced dynamic environment.
• Be able to manage stress levels in order to handle high work volumes and handle a variety of customer situations. 
• Ability to be a quick learner and handle multiple systems, standards, products and policies efficiently. 
• Be a strong team player, and demonstrate a professional and enthusiastic attitude. 
• Possess strong organizational skills and be open to change management. 
• Must be able to multi task
• Possess strong communication skills both verbal and written
• Ability to access a situation and take the appropriate action in a timely fashion
• Demonstrate good judgement and be diplomatic
• Demonstrate strong listening skills, empathy and patience
• Demonstrate ownership of a customer’s concerns and follow up as required from start to finish 

Ready to join the Yellow Pages adventure as a customer service agent for the next training class on June 8th? Send us your resume right now !

About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 229 000+ clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.