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Call center manager - customer service

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Customer Service & Sales Support
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014256 Requisition #
Thanks for your interest in the Call center manager - customer service position. Unfortunately this position has been closed but you can search our 10 open jobs by clicking here.

What do you need to be a call center manager at Yellow Pages?

 

Qualifications:
- Bachelor’s degree in business administration, commerce, or equivalent.
- 3-5 years management experience, preferably in a customer service/ contact center environment.
- Knowledge of multimedia advertising (SEO/SEM), social networks and marketing techniques.
- Above average working knowledge of MS Office (Word, Excel, PowerPoint) and Outlook
- Strong knowledge of Call Centre tools, metrics, and CRM’s (Salesforce is an asset)
- Effective verbal and written communication skills.

Soft skills:
- Strong leadership, coaching and motivational skills.
- Strong organizational and coordination capabilities with attention to detail.
- Strong oral and written communication, listening skills and problem-solving skills.
- Strong customer service skills.
- Bilingualism is a must in Quebec and an asset in other regions.
- Multi-tasking, Adaptability. Autonomy. Teamwork.

You are ready to join the Yellow Pages adventure as a call center manager? Send us your resume right now!

About Yellow Pages

We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is generated by digital solutions.

 

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